FAQ

The following are a few of the important questions our customers frequently ask.  If you don’t find answers to your questions here, please call us at (636) 274-3125.

WHAT INFORMATION IS ON MY BILL?

Your bill will include your current mailing address, your account number, your water usage for the current billing cycle, current charges, current applicable tax, any overdue balances from previous unpaid bills and possibly a special message advising of action required on your account or other special situations.

Please verify the mailing information on your bill and immediately report any erroneous information to our office.

WHY WAS MY BILL ESTIMATED THIS MONTH?

Sometimes it becomes impossible for our meter readers to read your meter.  Weather conditions, dangerous dogs or obstacles that block access to your meter will result in your bill being estimated in lieu of an actual reading.

Your estimated bill will be based upon your previous 6 months usage.  An adjustment to actual usage will be made on a subsequent bill once an actual reading is taken.

WE ARE GETTING READY TO DO SOME DIGGING ON OUR PROPERTY, WHAT DO WE NEED TO KNOW?

Before digging on your property, you must contact 1-800 DIG-RITE (1-800-344-7483) and request that underground services such as water, gas, electric, cable and telephone lines be located, in order to prevent damage to these utilities.  Homeowners who damage underground utilities will be responsible for the cost of repairs and consequential damages resulting from the incident.

IS A DEPOSIT REQUIRED TO ESTABLISH MY WATER SERVICE?

Yes, you must provide a deposit to establish water service with Public Water Supply District #8.  The deposit is refundable, less any balance due, upon termination of your service.  Residential deposits are $100.00 and commercial deposits are 2 ½ times the average monthly bill set by the Manager of the District.

HOW ARE PUBLIC WATER SUPPLY DISTRICT #8 BOARD MEMBERS SELECTED?

Board members are elected to their positions in local elections if necessary.  Potential candidates are selected from their respective sub-districts and placed on a ballot at the next election.  

WHAT HAPPENS IF I SEND IN MY PAYMENT LATE?

Late payments are subject to a 10% penalty of the balance and may result in an interruption of service if left unpaid for an extended period of time.  To avoid penalties, always allow ample time for the mail service to get your payment to us.   In emergencies, we recommend paying your bill in person at our office.  If you cannot make it to our office during business hours, a night drop is located in door of the well house in front of the office. 

If you need to make special arrangements to pay your bill, please call the office prior to the due date.

WHAT DO I DO IF I USE SPEEDPAY FOR PAYMENT ON DISCONNECTION DAY?

If you choose to use Speedpay, a third party service, on the day of disconnection, you must call the office with the confirmation number given for the payment.  If you do not receive a confirmation number, chances are the payment did not go through.

WHAT DO I DO IF I AM MOVING?

If you are moving from the District or moving to a new location within the District, you must contact us to terminate your present service and, if required, establish service for your new location.  If you are terminating service and moving from the District, your deposit, less the balance due will be refunded to you by check.  If you are moving to a new location within the District, your deposit can be transferred to your new residence.

WE HAVE A DOG IN OUR YARD, WHAT DO WE NEED TO KNOW ABOUT HAVING OUR METER READ?

The homeowner must take responsibility for allowing unobstructed access to the meter in order to have it read by our field personnel.  If you have a dog, or any other obstacle, in your yard, please contact us so that we can advise the field personnel of the hazard and make arrangements to read your meter.  If your meter cannot be read due to the above mentioned situations, we may elect to estimate your meter until the situation is taken care of.

OUR WATER HAS A STRANGE ODOR OR COLOR, WHAT SHOULD WE DO?

Should you experience odor or discoloration of your water, we ask that you immediately contact us to report the problem so that our field personnel may check out the matter.  If we experience an incident of widespread contamination, every effort will be made to contact customers in the affected areas to advise of the concern and to provide instructions on cleaning your water system.  Newspapers, radio and or television stations may also be provided information regarding your water service when a public advisory is necessary.

HOW CAN I CHECK TO SEE IF MY TOILET IS LEAKING?

The simplest way to check for a leaky toilet is to take food coloring or a packet of cherry Kool-Aid and pour it into the back toilet tank.  Avoid flushing toilet for a few hours, then check the toilet bowl for any traces of the coloring.  If there is color in the toilet bowl, water is by-passing the flapper valve and this means you are using water, causing your bill to be higher than normal.

WHY DO I HAVE VERY LOW WATER PRESSURE THOUGHOUT MY HOUSE?

Next to the main water shut off valve into your residence, there should be a pressure regulating or pressure reducing valve.  Adjusting the regulator may result in increased water pressure.  But the inter-workings of this valve wear out after time and may need to be replaced.   A plumber should be consulted if you suspect you have problems with your pressure regulator.

CAN I GET IN THE METER PIT TO READ THE METER OR USE THE SHUT OFF IN THE PIT TO TURN MY WATER OFF?

No.  It is against the law for anyone other than District personnel to get in the meter pit.  If you need your water turned off to repair a leak, please call the office and a serviceperson will be happy to come out to turn the water off for you or your plumber.  

The District has adopted a new Tampering Policy on Jan. 10, 2017, $500.00 Tampering fee will be charged in the event any water meter or any other service facilities shall have been tampered with.  Entering the meter pit & turning the valve off or on for any reason is considered tampering within the meaning of this policy.